Our 100% Satisfaction Guarantee

Pure Water Technology's Quality and Price Guarantee

At Pure Water Technology, we’re dedicated to providing our customers with the very best, high-performance water purification systems in the marketplace – today and for the future! We stand by our products and guarantee your satisfaction.

Water Quality Guarantee

Pure Water Technology guarantees your system will produce high-quality water, day after day, year after year, or we will replace the system.

Price Guarantee

Any increase in gas, parts or labor will not affect your monthly service pricing (based on the term of the agreement). With up to a 60-month price protection promise, you will not have to worry about price increases, or fuel surcharges.

Guarantee on Equipment, Installation and Service

Pure Water Technology guarantees cover replacement of all parts including filters at intervals recommended by the manufacturer at no additional cost to the monthly rental. We also guarantee equipment and connections will perform to the manufacturer’s specifications, or we will replace your system at no charge.

Satisfaction Guaranteed

Common FAQs:

This can happen for a variety of different reasons. We recommend the following steps to resolve it:

  1. Drain a cup of water out of the machine.
  2. Unplug the machine, and wait 30 seconds.
  3. Plug the machine back in again.

 After that, the machine will run through a system check. If the light does not turn on again, all is well. If the red light turns on again either right away or within the next day, please call us for service.

The filter lights are set to turn on at a specific gallon reading. They indicate your system’s filters are nearing the end of their life. Please note your water is still perfectly fine to drink! The lights are simply meant to let you know it’s time for us to change your filters. Make note of when the filter lights became lit, and contact us. We’ll send someone to your location to change your filters promptly.

Here’s what we suggest for each of the hot water issues you might be experiencing:

  1. Water comes out, but it’s not hot.

In this situation, check the hot water switch. You can find it on the back of your machine – around the left-hand side and about one third of the way down from the top of your unit.

The switch should be turned on (flat on the top and popped up on the bottom).

Scenario 1:

If the switch is in the off position, turn it on. After doing that, you should have hot water within 10-15 minutes.

Scenario 2:

If you have no hot water even though the switch is on, try turning it off and then on again to see if that fixes the issue.

If these recommendations don’t work, call us and we’ll send a technician to fix the problem.

  1. No water comes out when you press both red buttons for hot water.

This can happen if a large volume of hot or cold water has been used right before you try to get hot water from your cooler. In this situation, wait between 30-45 minutes, then try again to dispense hot water.

If the problem isn’t caused by high usage, call us so we can send a technician to your location to fix the issue.

We recommend to first make sure the outlet your machine is plugged into has power. If not, plug it into one that does to confirm the machine is working. If your machine does not work when plugged into an active outlet, contact us so we can send a technician to your location.

Please call us to let us know. We’ll send a technician to service your machine and put it in working order again.

Request Service

For urgent service issues, please call 888-581-PURE
or complete the form on our service page for immediate attention.